The CALLS PLUS Difference

Our business specializes in providing efficient contact solutions for entities of all sizes. Our 24-hour contact center is staffed by skilled human services professionals. We have the ability and experience to tailor solutions to meet your needs.

 

 

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Barbara Lamont & Laniya Sanchez

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CALLS PLUS President Barbara Lamont

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Barbara with other Growth Leader Winners

All client conversations are handled by our team of college-educated individuals, licensed health care representatives, and dedicated social service professionals.  Each day, our behavioral health counselors, information and referral specialists, and certified health service representatives triage and adjudicate a wide variety of issues.  We interact with people of diverse ages, cultures, socio-economic backgrounds, and educational levels.

We excel at combining people, process, and technology to provide comprehensive and sensitive solutions to meet people where they are.  That includes geographically, method of communicating (text, call, email, or online), and time of day.  

Whether we are speaking with a:

 
Middle School Student

Middle School Student

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Older Individual

 
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Veteran in Crisis

 
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New Parent

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Caregiver of Individual with Special Needs

 

Our staff engages with each individual to provide meaningful, timely, and accurate solutions to their specific concern. 

Our staff is intensively focused on saving lives, one conversation at a time.

 

Aggregate of Staff’s Professional Experience

26%

Of Staff with Healthcare Backgrounds

30%

Of Staff with Professional Behavioral Health Backgrounds*

45 years

Of Combined Project Management Experience

 

*Does not include staff currently pursuing related degrees

 
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Our Core Values

 
 

“In the course of providing service to our patient base, CALLS PLUS is required to handle callers from all over the country, with problems ranging from the trivial to life-threatening.  They have performed admirably and with consistent excellence in dealing with a diverse range of unpredictable call events.  They have been responsive to our needs in a professional manner and have managed our patient callers in a compassionate way.  In addition, we have trusted them with direct access to our proprietary software, something that few of our dozens of intake answering services are allowed to have.  In short, we trust them with our business.”

 

Clinical Manager of Major National Healthcare Provider

 

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Corporate Awards

CALLS PLUS has been recognized as 1 of 10 Top Growth Leaders in Louisiana & was Comeback Company of the Year after Hurricane Katrina destroyed our site and left us with 38 out of 39 homeless employees.

 

 
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