Barbara Lamont & Laniya Sanchez
CALLS PLUS President Barbara Lamont
Barbara with other Growth Leader Winners
All client conversations are handled by our team of college-educated individuals, licensed health care representatives, and dedicated social service professionals. Each day, our behavioral health counselors, information and referral specialists, and certified health service representatives triage and adjudicate a wide variety of issues. We interact with people of diverse ages, cultures, socio-economic backgrounds, and educational levels.
We excel at combining people, process, and technology to provide comprehensive and sensitive solutions to meet people where they are. That includes geographically, method of communicating (text, call, email, or online) and time of day.
Whether we are speaking with a:
Middle School Student
Older Individual
Veteran in Crisis
New Parent
Caregiver of Individual with Special Needs
Our staff engages with each individual to provide meaningful, timely, and accurate solutions to their specific concern.
Aggregate of Staff’s Professional Experience
Of Staff with Healthcare Backgrounds
Of Staff with Professional Behavioral Health Backgrounds*
Of Combined Project Management Experience
*Does not include staff currently pursuing related degrees
“In the course of providing service to our patient base, CALLS PLUS is required to handle callers from all over the country, with problems ranging from the trivial to life-threatening. They have performed admirably and with consistent excellence in dealing with a diverse range of unpredictable call events. They have been responsive to our needs in a professional manner and have managed our patient callers in a compassionate way. In addition, we have trusted them with direct access to our proprietary software, something that few of our dozens of intake answering services are allowed to have. In short, we trust them with our business.”
Clinical Manager of Major National Healthcare Provider
Corporate Awards
CALLS PLUS has been recognized as 1 of 10 Top Growth Leaders in Louisiana & was Comeback Company of the Year after Hurricane Katrina destroyed our site and left us with 38 out of 39 homeless employees.
