About Us

Our CALLS PLUS team is purposely diverse to match the constituents we serve. Our skilled team of multilingual communications professionals includes natives of 8 foreign countries, and former residents of two dozen states.  Our staff is multigenerational and comprises multiple races, national origins, religions, gender identities, and interests. We are proud that all conversations are handled in the Continental United States, by U.S. citizens and naturalized citizens.


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“Ms. Lamont ensured that her staff was well-trained and worked closely with our staff to ensure that all calls were handled in a professional and responsive manner.”

Director of a State Health Insurance Program


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Emi Montenegro Multilingual SSR

Emi is a native of Ecuador and loves to play tennis and go to the beach. She graduated from LSUA with a bachelor’s degree in psychology.


Shelly Hopes Senior Supervisor

A certified Health Service Representative, Shelly is pursuing a nursing degree. She's a detailed oriented worker, skilled at managing multiple accounts, and a natural leader.


Jade Brousarrd Bilingual Customer Service Representative

Jade is native of Lafayette, Louisiana who takes pride in her culture and relationships with family, friends and co-workers. With a strong medical background and a compassionate soul, Jade enjoys fulfilling her role at CALLS PLUS by providing quality service to the clients that we serve.


Lakebba Bellazin IT/Client Services Manager

Lakebba has been with CALLS PLUS for 14 years, rising through the ranks as Assistant Call Center Manager and the Manager of Accounting. A decorated Marine, she holds a B.A. degree in Accounting, is responsible for programming our ACD system, Call Center supervision and all client contacts relating to system and/or information technology issues. Ms. Bellazin is a member of our Senior Management team.


Tim Hare IT Specialist

Tim is a network engineering specialist. He is a self motivated learner with a passion for art, technology and music.


Clarissa Chavis Senior Customer Service Representative

Clarissa is an Army Vet who enjoys dancing, loves bowling and playing volleyball on the sand. -“Remember a person who never made a MISTAKE is a person who never tried anything NEW”