We’re always on the lookout for exceptional people. Don’t worry if you’ve never worked in a call center, answering service, or contact center before. If you have ever had to talk a friend, co-worker, or stranger through a problem, you’ve had a crash course in crisis intervention. And if you did it over the phone, you’ve been their hotline!
We look for at least two years of college, and some front line experience in a healthcare, social service, law enforcement/criminal justice, local, State or Federal program, or related field. It’s a plus if you speak more than one language, and if you have lived overseas or in multiple states.
We will teach you everything else you need to know. You will spend approximately four weeks in training to understand our goals, systems, and an initial basic set of client accounts. During your first six months, you’ll be introduced to new concepts, and assigned to those client groups which are your best fit. Throughout your tenure with us, you’ll be invited to participate in ongoing training and certification programs such as Spanish-language, interviewing techniques, and Health Service certification.
The best part is that each day, you’ll get to work with a group of people who are just as passionate as you are about learning, growing, and “Changing Lives, One Conversation at a Time.”
“CALLS PLUS and its staff members are reliable partners and excel in customer service for both the contracting agency and their callers. Excellent rapid response to text messages and email.”
Director of a Child Welfare and Protection Agency in the Mid-West